Returns & Refunds Policy

Effective Date: June 10, 2025

At Pyaara, we want you to be completely satisfied with your purchase. Please read this policy carefully to understand our return and refund procedures. This policy applies to all purchases made through pyaara.com.

Important: We have a No Return Policy. Once an order is placed, it cannot be returned. However, cancellations are permitted within 24 hours of placing the order.

1. No Return Policy

All sales at Pyaara are final. We do not accept returns or exchanges for any products purchased through our website. Please review your order carefully before completing your purchase.

Exceptions may be made only in cases where:

The product received is damaged or defective
You received a wrong item that differs from what you ordered

In such cases, please contact us immediately at pyaara001@gmail.com with your order details and photos of the issue.

2. Refund Policy

Refunds are only available under the following circumstances:

Order Cancellation: You may cancel your order within 24 hours of placement for a full refund.
Damaged/Defective Items: If you receive a damaged or defective product, we will either replace the item or issue a refund after verification.
Non-Delivery: If your order hasn't arrived within the promised delivery timeframe.

Razorpay Payment Processing:

For payments processed through Razorpay:

Cancelled orders will be refunded within 24 hours of cancellation
Refunds will be credited to the original payment method
Processing time may vary depending on your bank (typically 5-7 business days)

3. Cancellation Policy

You may cancel your order within 24 hours of placing it:

Login to your account and go to "My Orders"
Select the order you wish to cancel
Click "Cancel Order" and follow the prompts
You will receive a confirmation email once cancellation is processed

After 24 hours, orders cannot be cancelled as they enter our processing system.

4. Shipping Policy

Once an order is placed and processed:

Orders are typically shipped within 1-2 business days
You will receive tracking information via email
Delivery times vary by location (usually 3-7 business days within India)
Shipping charges are non-refundable

5. Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 48 hours of delivery at pyaara001@gmail.com
Include your order number and clear photos of the damage/defect
We will review your claim and respond within 2 business days
If approved, we will arrange for replacement (subject to availability) or issue a refund

Note: Minor variations in color or texture due to monitor settings or handmade nature of products do not qualify as defects.

6. Contact Us

For any questions regarding our Returns & Refunds Policy:

pyaara001@gmail.com

+91 7839460427 (10 AM - 6 PM, Mon-Sat)

Suraksha Enclave, Udyan-2, Eldeco, Lucknow

Note: Pyaara reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date. For orders placed before the change date, the policy in effect at the time of purchase will apply.